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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Max Schafer (Country Manager) and Petrulieth Kharises (Customer Services Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we've really impressed you, Max and Petrulieth would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Max Schafer or Petrulieth Kharises and let them know what you think. Please include your telephone number if you would like us to call you back!

Max Schafer
Country Manager


"DHL Express drives a Insanely Customer Centric Culture. Our customers at the heart of everything we do.
It is about listening to their voice, talking to them, taking action on their feedback, fixing expectations and making our customers more successful."


Email Max Schafer

Petrulieth Kharises
Customer Services Manager


"We drive Continuous Improvement for our customers by thinking with a customer mindset in all we do.
We do this by engaging our people in listening to our customer’s experiences, gathering feedback for improvement opportunities and empowering them to take immediate action to create loyal fans and advocates of DHL, and ultimately enhance their customer experience."


Email Petrulieth Kharises
Max and Petrulieth will ensure that your complaints are dealt with immediately and you’ll receive a response within two business hours.
Should you need immediate assistance contact DHL Express Customer ServiceExternal Link.
 
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